How long will it take my order to ship?
Your order will be sent out on average within 3 days of ordering. Once the order is completed, shipping estimates are as follows:
USA: 3-5 business days
Canada: 5-10 business days
World: 10-20 business days
Are there additional fees for international shipping?
We do not take responsibility for customs fees, however, international shipments may incur these costs. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size.
What if I placed my order but it never arrived?
If your order didn't end up arriving, be sure to let us know!
First, check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we'd be happy to send you another order to the correct address, it will have to be at your cost.
If the shipping address was correct, get in touch with us at email@example.com noting your order number. We'll see what can be done.
What if I received damaged items?
The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with us within a week's time!
What if my item is the wrong size?
If you're unhappy with the size you've received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it's possible that the garment was mislabelled. Let us know and we'll get you sorted out.
If you'd like a different size, get in touch with us at firstname.lastname@example.org and we'll let you know what your next steps are.